• What is NicTech?

    A proprietary breakthrough in nicotine technology, NicTech™ provides heightened nicotine satisfaction and a neutral taste palate, without the use of Benzoic Acid.
  • What is RipTide? 

    RipTide®, powered by NicTech™, is an innovative and intensely satisfying nicotine experience, providing cleaner, crisper flavor, and a smoother draw.
  • Does RipTide contain Benzoic Acid or Vitamin-E Acetate?

  • Is this a tobacco product?

    No. RipTide is not derived from tobacco and is not intended or expected to be used with any tobacco product. Tobacco-based products may contain impurities associated with the water or soil used to grow the crop, pesticide residue, etc. This premium tobacco-free nicotine (TFN) product is different. Tobacco is not used in the making of the product. It is tobacco-free.
  • What is tobacco-free nicotine (TFN)?

    Tobacco-free nicotine is a high quality nicotine developed without sourcing from the tobacco plant. We believe it provides a higher quality, cleaner vape with better flavor. 
  • What is tobacco-free nicotine made from? What are the ingredients?

    Tobacco-free nicotine is made from a proprietary process. RipTide's ingredients include tobacco-free nicotine, PG, VG and flavourings.
  • What is the shelf life of the pods/e-liquids?

    Typically the shelf life is 12 months. Please refer to the “best by” date on the package.


  • The charging light did not illuminate when I plugged in my new device. Why not?

    Your device may have already been fully charged. The light goes out when fully charged.
  • How will I know when it is charged to 100%

    The LED on the device turns blue when the device is fully charged.
  • How do I charge it?

    With the included USB-C charger plugged into a 5v or less charging block, or computer. We recommend using a UL-listed charging block. Be sure to remove from charging once charged.
  • Are the Pods Leak Resistant?

  • Is there a refillable version of the RipStick?

    The RipStick is a proprietary pod system. All you need to do is remove the empty pod and replace it with a new one. You can keep multiple pods and exchange them as desired. Be sure to remove both the mouthpiece plug and the silicone cap on each pod before use.
  • How long does a charge last?

    That all depends on usage, but typically a charge will last a full day.
  • How many charges before the battery needs to be replaced?

    You will typically get a least 1000 charges out of the battery before it needs to be replaced.